333 ki Privacy Policy
Your personal information is very important to us. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.
1. Introduction
333 ki ("we", "our", or "platform") places the highest importance on the privacy of its users. This privacy policy applies to all services provided through the 333ki.cam website and the 333 ki mobile application.
We handle your information in accordance with the rules set out in this policy. By using our services, you are considered to have given your consent to this policy. Please read this document carefully before you start using the service. For details about the general terms of our service, visit the Terms and Conditions page.
This policy has been prepared in line with the applicable data protection regulations of Bangladesh. We follow internationally recognised security practices to ensure the protection of personal information.
2. Types of Information Collected
333 ki may collect the following types of information as needed to provide its services:
2.1 Identity Information
- Full name
- Date of birth (for age verification — only users aged 21 and above may use the service)
- National ID card or passport number (for identity verification)
- Photo (for document verification where applicable)
2.2 Contact Information
- Mobile number
- Email address
- Current address
2.3 Financial Information
- bKash, Nagad, Rocket mobile banking account numbers
- Required bank account details (for bank transfers)
- Transaction history and amounts
2.4 Technical and Usage Information
- IP address and device identification details
- Browser type and operating system
- Platform access time, session duration, and navigation patterns
- Information obtained through cookies and similar tracking technologies
3. How Information Is Collected
333 ki collects information in the following ways:
- Registration process: Information you provide directly when opening an account.
- Identity verification (KYC): Documents submitted to activate your account or to withdraw above a certain amount.
- During transactions: Information automatically recorded during deposit or withdrawal processes.
- Through customer support: Information provided when seeking assistance via live chat or email.
- Automated data collection: Information collected through cookies, log files, and other technologies while using the website or app.
- Third-party verification services: Information received from authorised service providers for identity and source-of-funds verification.
4. Purpose of Using Information
Collected information is used only for the following purposes:
4.1 Service Operation
Creating and managing your account, processing deposits and withdrawals, and ensuring uninterrupted access to gaming services.
4.2 Identity and Age Verification
All services on 333 ki are for users aged 21 or above only. The information provided is used to confirm age and identity. This is an essential part of ensuring responsible gaming.
4.3 Security and Fraud Prevention
Protecting your account, identifying suspicious transactions, and preventing misuse of the platform.
4.4 Customer Support
Resolving your complaints and queries through 24/7 live chat and email support. Previous communication records may be used to resolve issues faster.
4.5 Service Improvement
Analysing usage patterns to improve service quality, add new features, and enhance the user experience.
4.6 Communication and Notifications
Sending important account-related notifications, transaction confirmations, and security alerts. You can opt out of promotional communications if you prefer.
5. Information Storage and Security
333 ki applies industry-standard security measures to protect your personal information:
- SSL Encryption: All data exchanged with the platform is encrypted via SSL technology.
- Server Security: Data is stored in secure data centres with no unauthorised access.
- Access Control: Only authorised and responsible staff can access the necessary information.
- Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: OTP verification for additional security during login and important transactions.
However, no method of data transmission over the internet is 100% secure. We make every effort to ensure maximum protection, but absolute security cannot be guaranteed. You also have a responsibility to keep your password confidential and to avoid logging in on unfamiliar devices.
6. Sharing Information with Third Parties
333 ki does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following cases:
6.1 Payment Service Providers
Necessary information is shared with the relevant payment institutions to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
6.2 Identity Verification Services
Required identity information may be shared with authorised verification service providers to carry out the KYC process.
6.3 Legal Obligations
Disclosure of information may be required pursuant to a court order or by a competent authority, or as part of a legal process.
6.4 Service Provider Partners
Trusted partners providing technical services, analytics, and cybersecurity, who are contractually bound to follow 333 ki's guidelines and protect the information.
7. Cookie Policy
333 ki uses cookies and similar tracking technologies on its website and app. These are small text files stored on your device.
7.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For collecting statistics to understand how the site is used.
- Security cookies: To prevent fraud and unauthorised access.
7.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the site.
8. Protection of Minors
All services on 333 ki are for persons aged 21 or above only. We do not knowingly collect information from any minor.
If we become aware that a minor has opened an account, that account and all associated information will be deleted immediately. For more information on responsible gaming, detailed guidelines are available on our Responsible Gaming page.
9. Your Rights
You have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request a correction if any of your information is inaccurate.
- Right to erasure: You may request deletion of your information in certain circumstances. However, some information may need to be retained due to legal obligations.
- Right to restrict processing: In certain cases, you may request that processing of your information be temporarily suspended.
- Right to data portability: In certain circumstances, you may request your information in a structured and readable format.
- Right to object: You may object to certain types of data processing, particularly in relation to marketing communications.
To exercise these rights, please contact the customer support team. We will respond to your request within a reasonable time.
10. Data Retention Period
We retain your information only for as long as there is a valid reason to do so. In general:
- Account information is retained for as long as the account remains active.
- Records of financial transactions may be kept for a specified period after account closure, as required by law.
- Customer support communication history is retained for a specified period.
- KYC documents may be kept for an extended period for compliance verification purposes.
Once the retention period expires, information is securely deleted or converted in a way that makes it impossible to identify the individual.
11. Policy Changes
333 ki reserves the right to amend or update this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:
- By publishing a clear notice on the website
- By sending a message to the registered email or account
- By updating the "Last Updated" date at the top of this page
If you continue using the platform after any changes, you will be considered to have agreed to the new policy. We therefore recommend visiting this page from time to time.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Contact methods:
- Live Chat: Log in to the website and use the direct chat feature.
- Email: [email protected]
For more information about us, you can visit the About Us page, where 333 ki's services and values are described in detail.